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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Chapter 2. Information Technology Meets Knowledge Management

What forces are driving the changes in communication and cooperation in society? Is the thirst for knowledge responsible for such developments? Let's start with a basic analysis of why knowledge is important. In order to survive, every living thing has to have the knowledge to carry out necessary activities such as searching for food, protecting its territory, and protecting itself. This, in a way, ensures the future generation of its kind. Knowledge provides security. A more complex form of knowledge such as experience takes more time to acquire and is the accumulation of the learning of knowledge.

Knowledge in an organization is the sum of all the individual knowledge of the people ...

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