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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Do more with real-time messaging

In unified communication technology, a message is made up of packets of information that are to be transferred. For this revolutionary simplification, messages could be transmitted in the form of e-mails, voicemails, phone calls, text messages, or instant messages. According to many studies in the IT sector, employees in companies today receive more than 100 messages a day through various channels. unified communications combines all of these communication channels in a solution so that efficiency and clarity of communication and information exchange can be substantially increased. It facilitates the management of contacts for the end user. In the previous chapters, I have shared with you that the central element ...

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