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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Optimization opportunities with UC

Unified communications provides significant opportunities for optimization in the following categories:

  • Reduce the direct costs for communication services (for example, Internet and data connectivity, network location data lines, VoIP services, phone including landline and mobile bills, conference services such as audio and video conference hosting, and equipment) as well as associated expenses such as business travel.
  • Optimization of communication infrastructure brings about a reduction in operating costs by replacing numerous diverse and decentralized old products with integrated features of a new UC solution. A well-known example is to optimize the old PBX/telecommunication infrastructure to potentially create ...

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