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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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The Microsoft UC solution for Contoso

Based on the company's business requirements for a unified communications solution, Microsoft Lync stood out as it was able to offer key features and integration possibilities in the IT environment. The business requirements contain functional requirements, options to extend the UC solution into different areas such as contact center or custom development for web presence, and also the ability to replace certain parts of the legacy environment natively with a UC platform in the future. The selection process of the "right" UC solution was made by the procurement team of Contoso and the results were communicated back to the project team.

The following key features were the baseline for the decision to choose ...

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