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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Implementation of training

As mentioned previously, an important factor for success of the UC pilot was adequate training for pilot users, end users, train the trainer program, management/executives, and other special users. Not only in the pilot phase of a project but also as a permanent available resource in the UC training portal where it is available anytime. Other great options are one page description for all types of users, training for administrators, and IT-specialists, recorded mini videos that demonstrate all major features of the UC solution, and extended documentation on the internal SharePoint website. Successful UC projects always have shown a successful training plan and onboarding list of employees for the new UC solution. Another ...

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