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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Concluding remarks

The company Contoso is now prepared for the next stage of multimedia communication with employees, customers, and partners, possible extension to their customer care space and more importantly integration options with other LOB applications such as a full CRM desktop and other usage scenarios.

The scalability of the UC solution and the full, nomadic way of communication provides the company tremendous flexibility and a high ROI. Increased flexibility and satisfaction among employees also greatly helps in the hiring of new staff and to be innovative enough to attract the next generation of information workers for Contoso. This reference story demonstrated the innovation power of Contoso as compared to other competitors in the ...

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