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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age by Daniel Jonathan Valik

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Summary

This chapter described a real project which shows the evaluation and realization of a unified communication project. In other projects where the CEO is not directly involved to drive a change in the IT and Telecommunications infrastructure to UC, a strong business case is needed by the middle layer of management to present potential cost savings, increase customer satisfaction, and display innovation as compared to other competitors. In other words, highlight the competitive advantage and also demonstrate a compelling ROI and TCO.

Chapters in this book have provided information to help build such required documentation and planning but it is necessary to have the overall stakeholder support for such important changes in the collaboration ...

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