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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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New Call Management Features

Lync Server makes it more feasible than ever to replace an existing PBX with a full Communications Server architecture. In addition to scaling up the back end, Microsoft has created many improvements that deal with the day-to-day needs to end users and call attendants. Receptionists and help desks greatly appreciate some of the newly introduced call management features and the improvements to existing ones.

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