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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Best Practices

The following are best practices from this chapter:

• First identify how an existing PBX can integrate with Lync server. A media gateway may be required.

• Evaluate the media gateway vendors and devices and vendors to find a feature set that meets the needs of the organization.

• Ensure that media gateways have enough channels to handle peak capacity, especially when using simultaneous ringing.

• Identify which features that end users are provisioned with prior to determining hardware requirements.

• Spend time training users on the integration and how to use the systems during a period of coexistence.

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