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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Call Answering Rules

New to Exchange 2010 is the concept of call answering rules. A user can configure basic call workflows using Outlook Web App. By default, no call answering rules are configured. However, users can browse to the phone tab, and then select voice mail in the OWA options menu. See an example in Figure 20.5.

Figure 20.5 Call Answering Rules

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For example, let’s say you want your kids to be able to reach you anytime but you don’t want coworkers to reach you after 5 p.m. You can set a rule to allow calls from your children’s phone numbers to come through to the Lync client and also ring your mobile phone or another phone.

You can ...

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