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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Overview

When it comes to extensibility, there is so much that Lync can do that at first it can be overwhelming to consider all the possibilities. Imagine being able to enable your whole enterprise for VoIP. Think of the savings you can get by replacing all the telephony hardware with a software solution. The capability to have instant communications with employees, vendors, and customers worldwide using a single Lync client is powerful. Think of the travel expenses you can save by using the same client instead of having to gather your far-flung team together in one city for meetings.

Think about your company help desk and your customer support individuals being able to share desktops to resolve problems. What could be done to decrease the time ...

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