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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Overview

Although many administrators might gloss over this chapter in the book, it is likely one of the most important. The concept of user experience is often an overlooked idea and yet vital to a successful unified communications (UC) deployment. Although IT success is often measured by metrics and numbers, they rarely tell the whole story. UC adoption can be viral, but only if the right tools are in place and end users have a quality experience. The back end infrastructure is certainly important; however, end users never see any of it. What they use everyday is a UC endpoint.

UC endpoints encompass a wide range of devices. Although some argue that PCs should be included, others suggest that they provide a poor experience and a dedicated, ...

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