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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Identifying the Business Goals and Objectives to Implement Lync Server 2010

It is important to establish a thorough understanding of the goals and objectives of a company that guide and direct the efforts of the different components of the organization, to help ensure the success of the Lync Server 2010 project.

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It might seem counterintuitive to start at this very high level and keep away from the bits- and bytes-level details, but time spent in this area will clarify the purposes of the project and start to generate productive discussions.

As an example of the value of setting high-level business goals and objectives, an organization can identify the desire for zero downtime on IM and conferencing services. Starting with the broad goals ...

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