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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Voice Mail Escape

Many organizations have jumped to capitalize on the simultaneous-ring feature of Lync, which enables users to answer calls to their work phone number at a Lync endpoint, or on a mobile phone over their cellular connection. This flexibility enables workers to never miss an important call, even if they step away from their desk.

The downside to this feature was that if the user’s mobile phone was turned off, or possibly was out of range for a cellular signal, the call would end up being answered by the user’s cellular voice mail system. This created an inconsistency in the greetings heard by callers and in how users managed their voice mail messages because some work messages were now in their personal cellular store.

Lync Server ...

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