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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Delegation

Being enabled for Enterprise Voice enables users to define delegates to answer calls on their behalf, but the delegate functionality is slightly different from team-call, where a group of people are rung on behalf of a user. In the situation of a delegate and a boss, the boss might elect for calls to ring only the delegate first, allowing delegates to screen calls on behalf of the boss and transfer users if necessary.

Delegates have the option to use a blind or consultative transfer to send the caller to a boss. In a blind transfer, the caller is sent directly to the boss without notification, whereas in a consultative transfer, the delegate first calls the boss to check whether he wants to accept the call. Only if the boss desires ...

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