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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Chapter 4. Business Cases for Lync Server 2013

In this chapter we will explore common business cases for Lync Server 2013. Before we understand the business cases for Lync Server 2013, it is important to understand some fundamentals about Unified Communications. The term “Unified Communications” has become quite a buzzword in the IT industry as of late. Unified Communications (UC) is defined as the integration of real-time communication services such as instant messaging, Presence, telephony, video conferencing, data sharing, call control, and Unified Messaging (integrated voice mail, email, and fax). The term is pretty self-explanatory. ...

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