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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Why Unified Communications

There are four key components to UC:

• Instant messaging and Presence

• Web, audio, and video conferencing

• Enterprise telephony (traditional PBX functionality)

• Unified Messaging

This section gives a brief description of each of the key UC components and explains why moving to a UC solution can be beneficial for organizations.

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