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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Return on Investment (ROI)

When organizations choose to deploy a new technology, there is always an investment that must be made. This investment is commonly referred to as a capital investment or capital expense.

Return on Investment is the performance measurement of how an organization will see a benefit on the investment made. When a UC solution is deployed, there are various types of cost savings, and these savings make up the ROI. This next section outlines what investments an organization must make when deploying a full UC solution, and the factors for realizing ROI.

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