When organizations choose to deploy a new technology, there is always an investment that must be made. This investment is commonly referred to as a capital investment or capital expense.
Return on Investment is the performance measurement of how an organization will see a benefit on the investment made. When a UC solution is deployed, there are various types of cost savings, and these savings make up the ROI. This next section outlines what investments an organization must make when deploying a full UC solution, and the factors for realizing ROI.