Benefits of Instant Messaging and Presence

IM and Presence is the core of all UC solutions. These two features are often packaged together, and sometimes are simply referenced as only “instant messaging.” IM is a feature most organizations will deploy on day one of a UC deployment. Presence is one of the major drivers for UC, because it is at the core of providing an increase in productivity to end users. Presence introduces the real-time availability of users, which allows organizations to see greatly increased productivity through more efficient communications. This benefit is best described in the scenario that follows.

Assume that Randy and Alex both work for CompanyABC. The company does not have a UC solution deployed today. Randy works ...

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