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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Reduced Support Costs

Often when organizations move to a centralized telephony environment, the costs to support the environment are much smaller than the costs of a distributed system. UC telephony systems, although they are modern IP-based systems, are much less complex to manage than legacy systems. If support of the legacy telephony solution was outsourced before, the outsourcing contract might be reduced. If this was completely supported by internal staff, staffing can often be reduced, or allocated to other tasks.

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