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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Persistent Chat Policies

Persistent Chat policies are used to determine which Lync users are enabled for Persistent Chat. There are four levels of policies that can be used: global, pool, site, and user. There is only one global policy, which is automatically created when Persistent Chat is deployed, and is simply named Global. This default Global policy does not need to be used, but it cannot be deleted.

Only one Persistent Chat pool policy can be created per Lync pool, and it affects all users within that pool. Similarly, one Persistent Chat site policy can be created per Lync site, and it affects all users in that site. On the other hand, multiple Persistent Chat user policies can be created, and applied on a user-by-user basis as needed. ...

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