Chapter 17. Lync Telephony and Voice Integration

In the days of Office Communications Server 2007 when Microsoft first dipped into the voice integration features, there was a lot of discussion about whether it could actually function as a real PBX replacement. Over the next few years there was a lot of back-and-forth debate comparing its shortcomings to more mature systems, but since Lync Server 2010 and now with Lync Server 2013, Microsoft has an incredibly strong story with the product. It’s no longer considered an add-on or supplemental service to existing PBXs—Lync Server 2013 functions well on its own ...

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