O'Reilly logo

Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Configuring Agent Groups

Agent groups are a collection of users, which can be distribution groups or individual user accounts. The following options are available during creation of an agent group:

Participation Policy—Determines whether agents need to sign in or out of the group manually. Selecting Formal here means users have to manually enter and leave the agent group through a web page. Informal means the agents are automatically included in the group as long as they are signed in to Lync.

Alert Time—Sets the number of seconds a call rings an agent before attempting to ring the next agent.

Routing Method—Specifies how the calls are routed among agents in the group. Options include Longest Idle, Parallel, Round Robin, Serial, and Attendant. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required