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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Creating an Agent Group

To create a new agent group, follow these steps:

1. Open the Lync Server 2013 Control Panel.

2. Click Response Groups.

3. Click Group.

4. Click New.

5. Select an Application Server and click OK.

6. Enter a Name for the group.

7. Enter a Description for the group.

8. Select a Participation Policy for the agents.

9. Specify the Alert Time (Seconds) for how long a call will ring an agent.

10. Select a Routing Method for the group.

11. If using a distribution list for the agent list, select Use an Existing Email Distribution List and then enter the Distribution List Address.

12. If manually adding agents to the group, select Define a Custom Group of Agents and click the Select button.

13. Enter a search for users and click ...

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