Creating a Response Group workflow entirely in the Lync Server Management Shell gives some added flexibility to configuration. Specifically, interactive workflows have no limit to the number of questions or responses, unlike the Response Group Configuration Tool, which limits both items.
Take care to not make interactive workflows with too many menu levels because callers can quickly become frustrated and end the call if they have to navigate through too many levels.
Much of the Response Group configuration done using the Management Shell relies heavily on storing objects as variables. Being descriptive with variable names can reduce the complexity involved when trying to ...