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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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End-User and Client Confusion

These products bolt onto the Lync user interface and provide contextual menus for launching a video call using their backend system rather than Lync video. It’s important for IT administrators to carefully plan the deployment and ensure that the appropriate Lync options are disabled so that users don’t see two different video call options, which of each might work differently.

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