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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Integration Limitations

This form of integration historically provided a very limited feature set between the two systems. The capability to make and receive calls works well, but little or no presence information is shared between Lync users and the other system. Lync users can add the third-party endpoints to a contact list, but the presence will always appear as “Presence Unknown.” This is not a great experience for the end users because there is no way to tell whether the user on the other end is actually online and available. Even worse, if the third-party endpoint is in a conference room, there is not a way to determine whether someone else has a meeting in progress at that time.

There is also no capability to share any kind of content ...

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