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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Troubleshooting

The Lync:Mac client is a huge upgrade and generally easy to use, but there are a few things that might go wrong in a large deployment:

• If the client doesn’t connect, try setting the client to a manual configuration and list the pool name. If this results in the client connecting, your service records in DNS are not configured properly.

• If a manual connection still doesn’t work, try pinging the pool name. If it fails to resolve, there might be an issue with DNS. Try pinging the DNS server as well; it’s possible you’re having other network issues.

• If you’re getting audio feedback when conferencing, your sound card might not support noise cancelation. Having a good sound card results in a better overall experience. Another ...

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