Monitoring Office Communications Server Usage by Using Call Detail Records
Office Communications Server 2007 introduces Call Detail Records (CDRs) to capture usage information of various communication and collaboration functionalities. The usage details of instant messaging, conferencing, and Voice-over-Internet-Protocol (VoIP) traffic are collected as CDRs in the database of the Archiving and CDR Server. You can use this data to quantify resource use and to analyze trends in usage of Office Communications Server within your enterprise, and thereby quantify the return on investment (ROI) of your Office Communications Server implementation.
Prerequisites for Deploying the Archiving and CDR Service
Before you deploy the Archiving and CDR service, ...
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