Microsoft® Office Outlook® 2003 Inside Out

Chapter 15. Using Microsoft Business Contact Manager

• Understanding What Business Contact Manager Can Do

• Installing and Running Business Contact Manager

• Working with Business Contacts

• Creating and Using Accounts

• Creating and Using Opportunities

• Tracking Item History

• Attaching Items

• Creating Reports

• Importing and Exporting Information

• Managing Your Business Contact Manager Data

Microsoft Business Contact Manager is an add-on for Microsoft Outlook 2003 that builds on the customer management features already in Outlook to create a system for managing clients, sales opportunities, and other business data. Business Contact Manager doesn't replace Outlook, but rather adds new item types, additional folders, and features for managing these items to help you keep ...