Microsoft® Office Outlook® 2003 Step by Step

Table of contents

1. Microsoft® Office Outlook® 2003 Step by Step
2. A Note Regarding Supplemental Files
3. What’s New in Microsoft Office Outlook 2003
4. Getting Help
   1. Getting Help with This Book and Its CD-ROM
   2. Getting Help with Microsoft Office Outlook 2003
   3. More Information
5. Using the Book’s CD-ROM
   1. What’s on the CD-ROM?
   2. Minimum System Requirements
   3. Installing the Practice Files
   4. Opening the Practice Data Files in Outlook
   5. Using the Practice Files
   6. Uninstalling the Practice Files
6. Conventions and Features
7. Taking a Microsoft Office Specialist Certification Exam
   1. About the Microsoft Office Specialist Program
   2. What Does This Logo Mean?
   3. Selecting a Microsoft Office Specialist Certification Level
   4. Microsoft Office Specialist Skill Standards
   5. The Exam Experience
      1. The Exam Interface and Controls
   6. Test-Taking Tips
      1. Certification
      2. College Credit Recommendation
   7. For More Information
8. Microsoft Office Specialist Skill Standards
9. About the Authors
   1. Online Training Solutions, Inc. (OTSI)
   2. Kristen Crupi
10. Quick Reference
    1. Chapter 1 Working with Outlook
    2. Chapter 2 Managing E-Mail Messages
    3. Chapter 3 Finding and Organizing E-Mail Messages
    4. Chapter 4 Managing Your Calendar
    5. Chapter 5 Scheduling and Managing Meetings
    6. Chapter 6 Creating and Organizing a List of Contacts
    7. Chapter 7 Keeping Track of Information
    8. Chapter 8 Working from Multiple Locations
    9. Chapter 9 Customizing and Configuring Outlook
11. 1. Working with Outlook
    1. Starting Outlook for the First Time
    2. Reading Messages and Opening Attachments
    3. Responding to Messages
    4. Creating New Messages
    5. Using Address Books
    6. Attaching Files to Messages
    7. Sending and Receiving Messages
    8. Printing Messages
    9. Creating and Sending Instant Messages
    10. Key Points
12. 2. Managing E-Mail Messages
    1. Formatting Messages
    2. Changing Message Settings and Delivery Options
    3. Customizing How You View Messages
    4. Managing Messages with Color
    5. Adding Signatures to Messages
    6. Flagging Messages for Follow-Up
    7. Key Points
13. 3. Finding and Organizing E-Mail Messages
    1. Finding and Categorizing Messages
    2. Using Search Folders
    3. Filtering Messages
    4. Managing Messages through Rules
    5. Organizing Messages in Folders
    6. Sharing Folders with Others
    7. Saving Messages in Other Formats
    8. Archiving Messages
    9. Key Points
14. 4. Managing Your Calendar
    1. Looking at Calendars in Different Ways
    2. Scheduling Appointments and Events
    3. Managing and Organizing Appointments
    4. Working with Multiple Calendars
    5. Defining Your Available Time
    6. Labeling Appointments with Color
    7. Printing Calendars
    8. Key Points
15. 5. Scheduling and Managing Meetings
    1. Scheduling Meetings
    2. Responding to Meeting Requests
    3. Updating and Canceling Meetings
    4. Viewing Other Users’ Calendars
    5. Saving a Calendar as a Web Page
    6. Key Points
16. 6. Creating and Organizing a List of Contacts
    1. Creating and Updating Contact Information
    2. Organizing Contact Information
    3. Tracking Dealings with Contacts
    4. Sending and Receiving Contact Information Through E-Mail
    5. Printing Contact Information
    6. Key Points
17. 7. Keeping Track of Information
    1. Creating and Updating Tasks
    2. Assigning and Tracking Tasks
    3. Organizing Tasks
    4. Managing Tasks
    5. Creating and Updating Notes
    6. Organizing and Managing Notes
    7. Key Points
18. 8. Working from Multiple Locations
    1. Connecting to Outlook
    2. Configuring Outlook for a Dial-Up Connection
    3. Optimizing Remote Performance
    4. Configuring Offline Folders
    5. Synchronizing Folders
    6. Key Points
19. 9. Customizing and Configuring Outlook
    1. Customizing Outlook
    2. Customizing Menus and Toolbars
    3. Creating a Personal Folders File
    4. Creating a Personal Address Book
    5. Setting Up Secure E-Mail
    6. Specifying Advanced E-Mail Options
    7. Working with New Mail Notifications
    8. Key Points
20. Glossary
21. Index
22. About the Author
23. Copyright