Recording Journal Entries
Outlook allows you to record Journal entries for contacts from within the Contacts folder. For example, you can create a Journal entry about a telephone conversation you had with a customer. The entry can include the name of the person you spoke with, the time it took place, the length of the call, the topic of conversation, and other information.
Log a Telephone Call
Click the Contacts icon in the Navigation Pane.
Click a contact.Choose Create from the Actions menu, then choose New Journal Entry For Contact from the submenu. ...
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