Outlook allows you to record Journal entries for contacts from within the Contacts folder. For example, you can create a Journal entry about a telephone conversation you had with a customer. The entry can include the name of the person you spoke with, the time it took place, the length of the call, the topic of conversation, and other information.
Click the Contacts icon in the Navigation Pane.
Click a contact.
Choose Create from the Actions menu, then choose New Journal Entry For Contact from the submenu. ...