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Microsoft® Office Outlook® 2007 Inside Out by Doug Sheresh, Beth Sheresh, Jim Boyce

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Tracking Item History

The Communication History folder provides a place for you to view all the events and items that are linked to accounts, business contacts, and opportunities in your Business Contact Manager database. The Communication History folder is much like the Journal folder in your other Outlook 2007 folders in that it automatically tracks events such as e-mail messages and meetings.

The Communication History folder shows all linked items and is useful when you need a global view of all items. As with other folders, the Communication History folder provides predefined views that you can use to change the way its information is displayed. For example, you can use the Chronological view (the default), shown in Figure 19-31, to see all ...

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