Without the support of the hard-working members of the OTSI publishing team, this book would not exist. Barry Preppernau provided technical review services. Robert (RJ) Cadranell guided the production process. Lisa Van Every laid out the book using Adobe InDesign, and Jaime Odell provided quality control and editorial support. Susie Bayers, Marlene Lambert, and Jean Trenary tied up loose ends and, as always, did whatever was necessary to create an excellent product. Nancy Guenther created the index, and Rosemary Caperton provided invaluable support on behalf of Microsoft Press.