book

Microsoft® Exchange Server 2007 Administrator’s Companion, Second Edition

by Scott Lowe Walter Glenn and Joshua Maher

June 2008

Intermediate to advanced

784 pages

21h 36m

English

Microsoft Press

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What’s in This BookPart I: IntroductionPart II: Planning Your DeploymentPart III: Installation and DeploymentPart IV: ManagementPart V: MaintenancePart VI: SecurityPart VII: ClientsHow to Use This BookSystem RequirementsAbout the Companion CDSupport
What Is Exchange Server?Editions of Exchange Server 2007Exchange Server 2007 Standard EditionExchange Server 2007 Enterprise EditionUnderstanding Basic ConceptsMessaging SystemsShared-File SystemsClient/Server SystemsThe Organization of an Exchange EnvironmentServersServer RolesRecipientsMailboxesDistribution GroupsMail ContactsAddress ListsConnectorsExchange Server StorageMailbox DatabasePublic Folder DatabaseWhat’s New in Exchange Server 2007Active Directory Site RoutingSplit Permissions ModelExchange Server 2007 Setup WizardExchange ManagementExchange Server RolesUnified MessagingMessaging Policy and ComplianceAnti-spam and Antivirus64-Bit ArchitectureOutlook Web AccessWhat’s New in Exchange Server 2007 Service Pack 1Deployment FeaturesHigh Availability FeaturesImproved Mailbox ManagementPublic Folder Support in Exchange Management ConsolePOP3 and IMAP4 Support in Exchange Management ConsoleOutlook Web Access ImprovementsUnified Messaging ImprovementsExchange ActiveSync ImprovementsTransport ImprovementsSummary
Brief Overview of Active DirectoryDirectory Structure in Active DirectoryLogical Structure of Active DirectoryDomainsSchema MasterDomain Naming MasterRelative Identifier MasterPDC EmulatorInfrastructure MasterOrganizational UnitsTrees and ForestsGroupsGlobal GroupsDomain Local GroupsUniversal GroupsOther Active Directory ComponentsNaming PartitionsSitesLocation Service ProvidersGlobal Catalog ServersClient AuthenticationActive Directory NamesDistinguished NameRelative Distinguished NameUser Principal NameGlobally Unique IdentifierExchange Server 2007 and Active DirectoryExchange Server 2007 and Active Directory Site TopologyStoring Exchange Server 2007 Data in Active DirectoryDomain Naming PartitionDesigning a Group Implementation StrategyConfiguration Naming PartitionSchema Naming PartitionExchange Server 2007 and Forest BoundariesConfiguration Partition and Directory DataDNS ConfigurationSummary
The Role of Exchange Server 2007 RolesMailbox Server RoleClient Access Server RoleHub Transport Server RoleUnified Messaging Server RoleEdge Transport Server RoleStorage Design Goals in Exchange Server 2007Stores and Storage GroupsIncreased User SupportIndividual Backup and RestoreDatabase File StructureOn-Demand Content ConversionSingle-Instance Message StoreData Recovery and Transaction LogsThe Extensible Storage EngineHow Data Is StoredDatabase FilesESE and Memory ManagementTransaction Log FilesHow Log Files Are Replayed During RecoveryCheckpoint FileHow Log Entries Are Written to the DatabaseThe Web Folder ClientPublic FoldersMultiple Public Folder TreesIndexingIndex CatalogsIndex SizeExchange Server Storage DesignSupported Storage TechnologiesChoosing a RAID LevelPlanning for Disk SpaceCalculating Required Mailbox Disk SpaceLogical Unit Number (LUN) LayoutOther Storage NotesTesting Your Storage ArchitectureTransport ArchitectureSMTP ConnectorsCreating SMTP ConnectorsMessage RoutingMessage Transport ScenariosSending Mail Between Users on the Same ServerSending Mail Between Users in the Same SiteSending Mail Between Users in Different SitesSending Mail to the InternetTransport ProtocolsMessage PrioritizationSummary
Defining User NeedsMessagingPublic FoldersConnections to Other SystemsRemote AccessCustom ApplicationsTraining and Support ServicesAssessing Current ResourcesDefining Your Geographic ProfileDefining Your Software EnvironmentDefining Your Network TopologyDefining Your Active Directory ModelDefining Administrative NeedsSummary
Planning the OrganizationEstablishing a Naming ConventionOrganization NamesServer NamesRecipient NamesPlanning Public FoldersPlanning GatewaysPlanning ServersDisk ConsiderationsProcessor ConsiderationsMemory ConsiderationsNetwork ConsiderationsWays to Add Fault ToleranceSummary

Preparing for the InstallationGathering InformationVerifying Hardware RequirementsGetting Service PacksDefining the Role of Your ServerOptimizing Hardware Through ConfigurationVerifying System RequirementsWindows Server 2003Active Directory Domains and ForestsTCP/IPClusteringInternet Information ServicesCreating the Exchange Administrator’s AccountPlaying It SafePerforming the InstallationPreparing the Active Directory EnvironmentInstalling Exchange Server 2007 in a New OrganizationThe Role of RolesCreating an OrganizationClient Settings OptionReadiness CheckInstallationInstalling in an Existing OrganizationVerifying Your InstallationFinalizing Exchange Server 2007 DeploymentKeeping Exchange HealthySummary
Chapter BackgroundTerminologyExchange Server 2007 Coexistence Deployment ConsiderationsExchange Server 2003 Native ModeAutomatic Coexistence TasksGlobal SettingsInstalling Exchange Server 2007 Into an Existing Exchange Server 2003 OrganizationCoexistence Administration IssuesCreating Additional Routing Group ConnectorsCoexistence Issue: Version-Specific AdministrationSMTP Connectors and Internet E-MailHandling Internet E-MailAdding an SMTP Connector to Your Legacy Exchange OrganizationGeneral TabAddress Space TabAdvanced TabPublic FoldersPublic Folder ReplicationHandling Public Folder ReferralsAdministering Public FoldersCreating and Deleting Public FoldersMail-enable and Mail-disable a Public FolderRecipient Update ServiceComplete Coexistence NotesSummary
The Example ScenarioTransition OptionsTransition LimitationsMove Internet Mail to Exchange Server 2007Allow Mail to Flow to the InternetAllow Incoming Mail from the InternetMoving Mailboxes to Exchange Server 2007The Decommissioning ProcessRe-home Client ServicesRemove SMTP Connectors from Your Legacy Exchange OrganizationRe-home Public FoldersMove the Offline Address Book to Exchange Server 2007Move the Recipient Update Service to Exchange Server 2007Remove Legacy ConnectorsUninstall Exchange from Legacy Exchange ServersRemove Legacy Exchange Routing GroupsSummary
Continuous Replication and Transaction LogsLocal Continuous ReplicationPreparing for LCREnabling Local Continuous ReplicationEnabling LCR for an Existing Storage GroupEnabling LCR for a New Storage Group and Mailbox DatabaseVerifying that the LCR Is FunctionalUsing Performance Monitor to View Replication ActivityRecovery from Your Active Copy FailureCluster Continuous ReplicationCCR TerminologyConfiguring Cluster HeartbeatsThe Transport DumpsterPreparing for CCREnabling Continuous Cluster ReplicationConfigure Your File Share WitnessConfigure Your Network AdaptersEstablishing the ClusterConfigure the MNS Quorum to Use the File Share WitnessInstalling Exchange Server 2007 on Your ClusterInstalling Exchange 2007 on Your Active NodeInstalling Exchange 2007 on the Passive NodeVerifying the Status of Your CCRVerifying that a Server Can Handle a FailoverConfiguring the Transport DumpsterClosing Thoughts on CCRStandby Continuous ReplicationSources and TargetsSCR RequirementsManaging Standby Continuous ReplicationEnabling Standby Continuous Replication for an Existing Storage GroupEnabling Standby Continuous Replication for a New Storage GroupDisabling Standby Continuous Replication for a Storage GroupViewing the Status of an SCR-Enabled Storage GroupSuspending and Resume Changes to an SCR TargetSeeding and SCR TargetSingle Copy ClustersSummary
Microsoft Management ConsoleThe MMC User InterfaceMMC ToolbarScope PaneDetails PaneSnap-in Root ContainerContainers and ObjectsHow MMC WorksSnap-insPackagesCustom ToolsCustom ConsolesUsing the Exchange Management ConsoleMajor Areas of the Exchange Management ConsoleExamining the Exchange HierarchyOrganization ConfigurationServer ConfigurationRecipient ConfigurationToolboxUsing the Exchange Management ShellUnderstanding CmdletsGetting HelpHelp CmdletsTab CompletionSummary
Understanding Recipient TypesUsersMailbox UsersCreating a New Mailbox for a New UserCreating a New Mailbox for Existing UsersConfiguring Mailbox PropertiesGeneral TabUser Information TabAddress And Phone TabOrganization TabAccount TabMember Of TabE-Mail Addresses TabMailbox Settings TabMail Flow Settings TabMailbox Features TabMail-Enabled UsersMailbox ResourcesMail ContactsCreating a Mail ContactConfiguring a Mail ContactDistribution GroupsCreating a Distribution GroupConfiguring a GroupGroup Information TabMembers TabAdvanced TabCreating Dynamic Distribution GroupsFiltering RecipientsTemplatesAddress ListsSummary
Understanding Public Folder StorageUsing Public Folders in Microsoft Outlook 2007Creating a Public Folder in OutlookManaging Public Folders in OutlookAdministration TabForms TabPermissions TabManaging Public Folder DatabasesCreating a New Public Folder DatabaseRemoving a Public Folder DatabaseCreating and Managing Public FoldersCreating a Public FolderRemoving a Public FolderGetting Information about a Public Folder in the Exchange Management ShellManaging Settings for a Public FolderGeneral TabReplication TabLimits TabExchange General TabMail Flow Settings TabE-Mail Addresses TabMember Of TabSummary
Review of Exchange Server 2007 Storage ArchitectureBenefits of Using Storage GroupsIncreased User SupportIndividual Backup and RestoreHosting of Multiple BusinessesSupport for Special MailboxesPlanning Storage GroupsPlanning for Disk SpaceCalculating Required Mailbox Disk SpacePlanning for Multiple Storage GroupsPlanning for Backup and Restore ThroughputManaging Storage GroupsCreating Storage GroupsModifying Storage Group ConfigurationRemoving Storage GroupsManaging StoresCreating a Mailbox StoreModifying Mailbox Database ConfigurationChanging Mailbox Database General OptionsSettings Limits on Mailbox DatabasesDefining Mailbox Database Client SettingsMounting and Dismounting a Mailbox DatabaseMoving a Mailbox DatabaseRemoving a Mailbox DatabaseSummary
Unified Messaging OverviewUnified Messaging FeaturesExchange Server 2007 Unified Messaging ObjectsDial PlansIP GatewaysHunt GroupsMailbox PoliciesAutomated AttendantsCreating and Managing Unified Messaging ObjectsUnified Messaging Dial PlansCreating a New Dial PlanManaging Dial PlansUnified Messaging Mailbox PolicyCreating Mailbox PoliciesManaging Mailbox PoliciesUnified Messaging IP GatewaysCreating IP GatewaysManaging IP GatewaysAssociating Servers with Dial PlansEnabling Unified Messaging for Individual MailboxesSummary
Using Troubleshooting ToolsUsing Event ViewerUsing Diagnostics LoggingModifying the Logging Level for a ProcessLogging LevelsInbox Repair ToolRPing UtilityRPing ServerRPing ClientEseutil.exe Offline ToolBest Practices AnalyzerMail Flow TroubleshooterPerformance TroubleshooterOther Useful UtilitiesFinding HelpProduct DocumentationMicrosoft TechNetInternet NewsgroupsSummary
Backup and Restore TechnologiesThe Exchange DatabaseBasic ArchitectureTransactionsLoggingCircular LoggingChecksumVolume Shadow Copy ServiceTypes of VSS Backups SupportedExchange Streaming Backup APITypes of Streaming Backups SupportedFull BackupsIncrementalDifferentialCopyRestore ProcessOther Exchange Server ComponentsBackup and Restore StrategiesRecovering an Exchange Mailbox ServerFull Server RestoresExchange Application RebuildsDial-Tone ServersRecovering an Exchange Mailbox DatabaseRecovering a Single Exchange MailboxBacking Up an Exchange Mailbox ServerBacking Up an Exchange Mailbox DatabaseUsing a Combination of Weekly and Daily Backup MethodsUsing a Daily Full Backup MethodBacking Up a Single Exchange MailboxPlanning for CorruptionImplementing Backup StrategiesClustered Continuous Replication with VSSSingle Copy Clustering with Streaming BackupsSingle Multi-Role Mailbox Server with VSSReview of Sample ScenariosOperational Best PracticesSummary
Understanding How the Performance Snap-in WorksPerformance Monitoring ConceptsThroughputQueueResponse TimeBottleneckCollecting Data with the Performance Snap-inViewing Collected DataEvaluating the Four Main Subsystems in WindowsEvaluating Memory UsageEvaluating Processor UsageEvaluating Disk UsageUsing the Performance Snap-in to Tune Exchange Server 2007SMTP System Monitor CountersOutlook Web AccessUnified Messaging CountersUsing Other Exchange Performance ToolsMicrosoft Exchange Server Jetstress ToolExchange Load GeneratorSummary
Why Are Information Security Policies Important?Information Security Policies and Electronic PoliciesInformation Security Policies for Exchange Server 2007Password PoliciesLogon PoliciesAcceptable Use PoliciesComputer Viruses, Trojans, and WormsSchema Extensions by Exchange Server 2007Data SecurityLegal Exposure to Unwanted E-Mail ContentBacking Up and Archiving Exchange DatabasesE-Mail IntegrityMiscellaneous Elements to ConsiderRelated ResourcesSummary
The Scope of SecurityMotivations of a Criminal HackerHow Hackers WorkPhysical SecurityAdministrative SecurityThe Built-in Exchange Administrative GroupsThe Add Exchange Administrator WizardSMTP SecurityComputer VirusesWhat Is a Virus?TrojansWormsJunk E-MailSecurity Tools Provided by MicrosoftSummary
The Edge Transport Server At a GlanceEdge Transport Server DeploymentVerify the Edge Transport Server’s DNS SuffixConfigure Firewalls to Pass Edge TrafficInstall Active Directory Application ModeInstall the Exchange Server 2007 Edge Transport Server RoleSubscribe the Edge Transport Server to the Exchange Server 2007 OrganizationExport an Edge Subscription File on the Edge Transport ServerCopy the Edge Subscription File to a Hub Transport ServerImport the Edge Subscription File on a Hub Transport ServerVerify Synchronization SuccessForce SynchronizationManaging Anti-spam FeaturesContent FilteringConnection Filtering: IP Allow ListConnection Filtering: IP Allow List ProvidersConnection Filtering: IP Block ListConnection Filtering: IP Block List ProvidersRecipient FilteringSender FilteringSender IDSender ReputationAttachment FilteringManaging Antivirus with Microsoft Forefront Security for Exchange ServerAbout Microsoft Forefront Security for Exchange ServerInstalling Microsoft Forefront Security for Exchange ServerManaging Microsoft Forefront Security for Exchange ServerOther Microsoft Forefront Security for Exchange Server BenefitsSummary
Windows Server 2003 Security ProtocolsUnderstanding the Public Key Infrastructure in Windows Server 2003Encryption and KeysEncryption SchemesCertificate Services in Windows Server 2003Digital Certificates and the X.509 StandardCertificate AuthorityCertificate Services Architecture in Windows Server 2003Entry ModulePolicy ModuleCertificate TemplatesCertificate DatabaseExit ModulesManaging the Public Key InfrastructureInstalling and Configuring Certificate ServicesInstalling Web Enrollment SupportUsing the Web Enrollment PagesMaking an Advanced RequestViewing Information About CertificatesSecuring Messaging in Outlook 2007Initially Trusting a CertificateEncryption and Outlook 2007Digital Signatures and Outlook 2007S/MIME and Outlook 2007Configuring Outlook 2007 for Secure MessagingInstalling Exchange Certificate TemplatesUnderstanding How Exchange Server 2007 Integrates with Windows Server 2003 SecurityActive DirectoryKerberos AuthenticationAccess Control ModelIP SecuritySummary
Microsoft Office Outlook 2007Windows Mail and Microsoft Outlook ExpressOutlook Web AccessStandard Internet E-Mail ClientsNon-Windows PlatformsUNIX ClientsMacintosh ClientsChoosing a Client for Exchange ServerSummary
Installing Outlook 2007Standard Outlook InstallationInstalling Outlook 2007 by Using the Office Customization ToolSupporting Outlook 2007Using Cached Exchange ModeConfiguring Cached Exchange ModeChanging Cached Exchange Mode Connection SettingsDisabling Cached Exchange ModeSynchronizing a MailboxSynchronizing Public FoldersShaping SynchronizationDeciding Whether to Copy or Synchronize Public FoldersEnabling Multiple Users in Outlook 2007Understanding Outlook Profiles, Exchange Mailboxes, and User AccountsCreating Multiple Profiles with Outlook 2007Accessing the Exchange ServerUsing Outlook to Delegate Mailbox AccessSetting Up Roaming UsersOutlook AnywhereBenefits of Outlook AnywhereOutlook Anywhere RequirementsInstalling the RPC over HTTP Windows Proxy ComponentHow to Enable Outlook AnywhereSummary
Features of OWADeploying OWASingle-Server ScenarioMulti-Server ScenarioMultiple-Server Scenario: Firewalls and Client Access ServersPlacing a Client Access Server Inside a Single FirewallPlacing the Client Server Outside Your FirewallPlacing the Client Access Server Between Two FirewallsISA Server 2006 and OWAAuthentication OptionsSecuring Default AuthenticationForms-based AuthenticationDisabling User Access to OWACreating Additional OWA InstancesConfiguring OWA Properties and FeaturesManaging Access to UNC Shares and SharePoint Document RepositoriesThe GoodThe BadOWA SegmentationOWA User FeaturesSummary
Post Office Protocol Version 3Enabling POP3Administering POP3Limiting POP3 AccessOther POP3 ParametersGeneral tabBinding tabConnection tabRetrieval Settings tabInternet Messaging Access Protocol 4Enabling IMAP4Administering IMAP4Limiting IMAP4 AccessOther IMAP4 ParametersGeneral tabBinding tabConnection tabRetrieval Settings tabPOP3/IMAP4 ConsiderationsSummary
Windows ServerWindows ClientSQL Server 2005Exchange Server 2007Scripting
Administrator’s Pocket ConsultantAdministrator’s CompanionResource KitSelf-Paced Training Kit

Content preview from Microsoft® Exchange Server 2007 Administrator’s Companion, Second Edition

Chapter 15. Troubleshooting Exchange Server 2007

Using Troubleshooting Tools

Other Useful Utilities

Finding Help

Summary

Nothing is perfect—not your car, your house, or even Microsoft Exchange Server 2007. It’s no wonder, then, that stores selling car parts and building supplies are successful. Even a stable system like Exchange Server 2007 can break down once in a while. Troubleshooting Exchange Server 2007 is a skill that you will develop as you solve real problems on your network. One chapter cannot prepare you for all the possibilities you could face as an Exchange administrator. However, this chapter introduces some of the troubleshooting tools that are available in Exchange Server 2007 and discusses some places to find more information ...