book

Microsoft® Office Communications Server 2007 Resource Kit

by Jeremy Buch, Rui Maximo, Jochen Kunert, Byron Spurlock, Hao Yan, James O'Neil, John Clarkson, Kintan Brahmbhatt, Mitch Tulloch, Rick Kingslan, Stephanie Lindsey, Microsoft OCS Team

January 2008

Intermediate to advanced

784 pages

22h 37m

English

Microsoft Press

Read now

Unlock full access

Personal Acknowledgments from Individual AuthorsPersonal Acknowledgments from Individual Authors
What's New in Office Communications Server 2007
Reader AidsSidebarsCommand-line Examples
Resource Kit Support Policy
The Evolution of Office Communications Server 2007

Microsoft Unified Communications AJAX SDKMicrosoft Unified Communications Managed API SDKMicrosoft Unified Communications Client API SDKMicrosoft Office Communicator 2007 SDKMicrosoft Office Communications Server 2007 SDK
On the Companion CD
Standard Edition Server
IM Conferencing ServerWeb Conferencing ServerA/V Conferencing ServerTelephony Conferencing Server
Access Edge ServerWeb Conferencing Edge ServerA/V Edge Server
On the Companion CD
Understanding How Office Communications Server Leverages Active DirectoryPerforming the Prep Schema StepPerforming the Prep Forest StepPerforming the Prep Domain Step
Configuring the Common Name or Subject NameConfiguring the Subject Alternative NameConfiguring the CRL Distribution PointsConfiguring for Enhanced Key UsageServer AuthenticationClient AuthenticationConfiguring the Certification Path
On the Companion CD
Understanding the Login ProcessWhy Talk About the Login Process?Overview of the Login ProcessStep 1: Signing In to an AccountStep 2: Supplying Account Credentials (If Prompted)Step 3: The Login ProcessStep 4: Login CompleteExamining the Technical Details Behind the Login ProcessExamining What Happens During the Initial Launch of Communicator 2007 (Pre-Step 1)Examining What Happens After Sign-In Starts (Post Step 1)Examining What Happens During Login Processing (Step 3)Understanding Post-Login Processing (Post-Step 4)
What Is Presence?Overview of the Presence Sharing ScenarioStep 1: Looking Up a ContactStep 2: Adding a ContactStep 3: Receiving an Offline IndicationStep 4: Logging In the Contact and Receiving Updated Presence InformationStep 5: Controlling the Access Level of a ContactExamining the Technical Details Behind the Presence Sharing ScenarioExamining What Happens During Looking Up a Contact (Step 1)Examining What Happens When Adding a Contact (Step 2)Examining What Happens When Subscribing for Presence and Receiving an Offline Notification (Step 3)Examining What Happens When the Contact Logs In and Updated Presence Is Received (Step 4)Examining What Happens When Controlling the Access Level of a Contact (Step 5)
Overview of the Instant Messaging ScenarioStep 1: Opening a Messaging WindowStep 2: Typing and Sending a MessageStep 3: Receiving the MessageStep 4: Sending a HyperlinkStep 5: Sending a FileStep 6: Sharing VideoStep 7: Ending the ConversationExamining the Technical Details Behind the Instant Messaging ScenarioExamining What Happens During Session Establishment and Sending a Message (Post Step 2)Examining What Happens When Receiving a Message (Step 3)Examining What Happens When Sending a Hyperlink (Step 4)Examining What Happens When Sending a File (Step 5)Examining What Happens When Sharing Video (Step 6)Examining What Happens When Ending the Conversation (Step 7)
On the Companion CD
Overview of Conferencing ScenariosUnderstanding Conferencing User TypesUnderstanding Authenticated Enterprise UsersUnderstanding Federated UsersUnderstanding Anonymous UsersUnderstanding Conferencing User RolesUnderstanding Conference Security and Access TypesUnderstanding the Open Authenticated ConferenceUnderstanding the Closed Authenticated ConferenceUnderstanding the Anonymous Allowed ConferenceUnderstanding Conferencing Media TypesUnderstanding Multiparty Instant MessagingUnderstanding Data CollaborationUnderstanding Audio and Video ConferencingUnderstanding Audio Conferencing Provider Support
Understanding the Conferencing ArchitectureUnderstanding Conferencing ClientsUnderstanding the Conferencing DatabaseUnderstanding FocusUnderstanding the Focus FactoryUnderstanding Conferencing Servers and the Conferencing Server FactoryUnderstanding Web ComponentsUnderstanding Process and Machine Boundaries for Conferencing ComponentsUnderstanding Edge ServersUnderstanding the Conferencing ProtocolsUnderstanding the Conference Life CycleUnderstanding Conference CreationUnderstanding Conference ActivationUnderstanding Conference DeactivationUnderstanding Conference ExpirationExamining the Technical Details Behind Web ConferencingUnderstanding the Client Conference Joining SequenceUnderstanding the Client Join Sequence to the Web Conferencing ServerUnderstanding Conference ControlUnderstanding Web Conferencing Server Content ManagementUnderstanding Web Conferencing Server Content Upload and DownloadUnderstanding Meeting ComplianceUnderstanding Web Conferencing Content ToolsUnderstanding Meeting Policy and Policy Enforcement
On the Companion CD
Understanding Basic Remote Access TopologiesSingle Edge ServerSingle-Site Edge TopologyMultisite Edge Topology
Understanding Basic Remote Access for IM and PresenceExamining the Basic Remote Access Scenario in DetailUnderstanding Web Conferencing Remote AccessUse Office Communicator to Start a Conference (Step 1)Accept and Join a Web Conferencing Invitation (Step 2)Begin Sharing an Application (Step 3)Examining the Web Conferencing Remote Access Scenario in DetailUnderstanding Audio and Video Conferencing Remote Access
Enabling Office Communicator Web Access 2007Enabling Office Communicator Mobile Access 2007Examining a COMO TopologyDeploying Certificates for COMO
On the Companion CD
Understanding FederationUnderstanding Direct FederationUnderstanding Federated Partner DiscoveryUnderstanding Federation with Public IM Providers
Understanding Subject Alternate NameUnderstanding TLS Certificates
Configuring an Edge Server for FederationConfiguring User Accounts for FederationAdministering Federated Partner AccessManaging Multiple User AccountsBlocking External Domains
Examining How Clients from Two Federated Domains Get Online and Register PresenceStep 1—REGISTER sip:contoso.com SIP/2.0Step 3—SUBSCRIBE sip:kakers@contoso.com SIP/2.0Step 5—SERVICE sip:kakers@contoso.com SIP/2.0Examining Communication from One Federated Enterprise to AnotherStep 1—SUBSCRIBE sip:jpeoples@fabrikam.com SIP/2.0Step 2—BENOTIFY and OK/200Step 8—INVITE sip:test1@vdomain1.com SIP/2.0Step 12—INFO sip:jpeoples@fabrikam.com;opaque=user:epid:rcCqh5A6AVmnmbRnI5LzvwAA;gruu SIP/2.0Step 13—MESSAGE sip:jpeoples@fabrikam.com;opaque=user:epid:IAnGIHUus1qSUt8ED60SDgAA;gruu SIP/2.0Step 19—sip:jpeoples@fabrikam.com;opaque=user:epid:IAnGIHUus1qSUt8ED60SDgAA;gruu SIP/2.0
On the Companion CD
Why Talk About the Public IM Connectivity Scenario?
Considerations for Deploying the Public IM Connectivity ScenarioEnabling Federation with Public IM Service ProvidersProvisioning Federation with a Public IM Service ProviderConfiguring IM Service ProvidersConsiderations Involving Public IM ProvidersConsiderations Involving Existing Accounts on Provider NetworksHow the Provider Migrates Existing MSN AccountsCapacity Planning ConsiderationsSecurity ConsiderationsControlling Spim by Limiting Public ContactsControlling SPIM by Limiting Message ContentConsiderations Involving Media SharingEnabling Users for Public IM ConnectivityConfiguring Per-User and Global Settings
Scenario One: Adding a Contact in Office Communicator 2007Step 1: Specify Recipient's AccountStep 2: Recipient's Presence Displayed as UnknownStep 3: Recipient's Account Added as a ContactStep 4: Recipient's Presence Displayed as OfflineStep 5: Recipient Receives NotificationStep 6: Recipient Adds a User to Buddy ListStep 7: Recipient's Presence Displayed as OnlineScenario Two: Sending a Single MessageStep 1: User Selects a Recipient from the Buddy List in Office CommunicatorStep 2: User Types a Message to a RecipientStep 3: Recipient Receives a Message from a UserStep 4: Recipient Types a Reply to the UserStep 5: User Receives a Message from the RecipientStep 6: Conversation Finished
On the Companion CD
Why Consider Remote Call Control?Overview of Remote Call Control ScenarioTechnical Details Behind the Remote Call Control ScenarioSetting Up the Remote Call Control ScenarioInstalling the CSTA Gateway and Configuring the SIP/CSTA Interface on the PBX or IP PBXConfiguring a User for RCCConfiguring a Route on the Office Communications Server Pool for Server URIStarting Communicator 2007
On the Companion CD
What Is VoIP?
Using Two-Party CallingConfiguring Call DeflectionConfiguring Call ForwardingUsing Voice MailUsing Ad Hoc Conference Calling
Understanding How Outbound Calls Are RoutedUnderstanding Voice PoliciesUnderstanding Phone UsageUnderstanding Phone RoutesUnderstanding How Inbound Calls Are RoutedUnderstanding NormalizationConfiguring Global Enterprise Voice SettingsConfiguring Voice PoliciesConfiguring Phone RoutesConfiguring Location Profiles
Configuring Users for Unified CommunicationsConfiguring the Media GatewayConfiguring the Mediation ServerConfiguring the QoE Monitoring ServerConfiguring the Deployment Validation Tool ServerConfiguring the DVT OrganizerConfiguring the DVT AgentManaging DVT by Using the Administrative Console
On the Companion CD
Understanding Contoso's InfrastructureUnderstanding Contoso's User DistributionUnderstanding Contoso's Server InfrastructureUnderstanding Contoso's Active Directory InfrastructureUnderstanding Contoso's Network InfrastructureUnderstanding Contoso's Telephone Infrastructure
Defining the Scenario SelectionDefining the Reliability RequirementsDefining the Compliance Requirements
Step 1: Determining Key Planning DecisionsStep 2: Select Your TopologyStep 3: Plan Your Deployment PathStep 4: Prepare Your InfrastructureStep 5: Review System and Network RequirementsStep 6: Plan for External User AccessStep 7: Plan for Deploying Load BalancersStep 8: Plan for VoIPStep 9: Plan for Address Book ServerStep 10: Plan for High Availability and Fault ToleranceStep 11: Plan for Database StorageStep 12: Plan for Compliance and Usage Analysis
On the Companion CD
Understanding Contoso's Deployment Process for Office Communications Server 2007Establishing a Server Naming ConventionPreparing the Server HardwareContoso's Deployment PathPreparing Active DirectoryOverview of Preparing Firewall Ports, Certificates, NICs, and DNSPreparing DNS, Firewall Ports, and Certificates for Chicago DeploymentPreparing DNS and Firewall Ports for the Paris DeploymentPreparing DNS and Firewall Ports for the Madrid DeploymentPreparing DNS and Firewall Ports for the Singapore DeploymentContoso's Deployment Path for ChicagoContoso's Deployment Path for ParisContoso's Deployment Path for MadridContoso's Deployment Path for Singapore
On the Companion CD
Monitoring Office Communications Server by Using the Admins ToolsMonitoring Overall Status by Using the Status PaneMonitoring Events by Using the Event Log TabUsing Event Log FiltersUnderstanding Event CategoriesUnderstanding Event TypesMonitoring Performance by Using the Performance TabUsing the Performance Monitor
Using Computer GroupsUsing Events and Performance CountersUsing AlertsUsing Tasks
Prerequisites for Deploying the Archiving and CDR ServiceDeploying the Archiving and CDR ServiceMonitoring UsageReporting Usage DataDatabase Schema for the Archiving and CDR Database
On the Companion CD
Planning for Backup and RestoreBackup and Restore RequirementsDetermining What Needs to Be Backed UpBacking Up SettingsBacking Up Pool and Global SettingsBacking Up Server SettingsBacking Up DataBacking Up DatabasesBacking Up File Shares
Deciding How to Restore ServiceVerifying Restoration PrerequisitesSetting Up Server PlatformsPreparing to Use the Hardware and Software of an Existing Server for Database RecoveryRecovering an Existing ServerReinstalling an Existing ServerRebuilding a Server on New HardwareBuilding Standby ServersInstalling Restoration ToolsRestoring DataRestoring DatabasesRestoring File SharesRestoring Settings in Standard Edition Server EnvironmentsStep 1: Prepare for Restoration of SettingsStep 2: Restore SettingsStep 3: Start ServicesStep 4: Validate ServicesNext StepsRestoring Settings in Enterprise Pool ConfigurationsStep 1: Prepare for Restoration of SettingsStep 2: Restore SettingsStep 3: Activate Servers (Only with a Re-created Enterprise Pool)Step 4: Start ServicesStep 5: Validate Server and Pool FunctionalityNext StepsRe-creating Enterprise PoolsReassigning UsersRestoring Domain InformationRestoring SitesStep 1: Determine the Recovery Support to Be Provided by the Secondary SiteStep 2: Create a Deployment Plan and Restoration Strategy for the Secondary SiteStep 3: Set Up the Secondary SiteStep 4: Prepare the Primary Site to Support Recovery at the Secondary SiteStep 5: Maintain the Secondary SiteStep 6: Validate Site Recovery Capabilities by Simulating an OutageStep 7: Bring the Secondary Site OnlineStep 8: Restore the Primary Site and Bring It Back Online
On the Companion CD
Configuring Global SettingsConfiguring UC-specific SettingsConfiguring Policy-Specific SettingsConfiguring Service Connection Point SettingsConfiguring Trusted Server SettingsConfiguring User-Specific Settings
Configuring Settings for All ServersConfiguring Diagnostic SettingsConfiguring Settings for Standard Edition and Enterprise Edition ServersConfiguring Application Server SettingsConfiguring Filter SettingsConfiguring Logging SettingsConfiguring Conferencing Server SettingsConfiguring Communicator Web Access Server SettingsConfiguring Mediation Server SettingsConfiguring Edge Server SettingsConfiguring Federation Settings
On the Companion CD
Overview of Diagnostic Tools
Understanding Communicator EventsExample of an Expected EventExamples of Problem Events and Troubleshooting StepsUnderstanding Server EventsExamples of Normal EventsExamples of Problem Events and Troubleshooting Steps
Understanding Office Communicator TracesConfiguring Trace SettingsLooking at Trace FilesUnderstanding Office Communications Server TracesExample of Gathering a Server TraceUsing Snooper
On the Companion CD
Overview of the Troubleshooting ProcessIdentifying Primary Problem Spaces by Technical AreaSummary of Troubleshooting Steps
Resolving Local and Remote Login Problems and Basic Operational ProblemsExamples of Resolving Common Office Communicator ProblemsExamples of Resolving Common Communicator Web Access ProblemsResolving Conferencing Problems Involving Sharing Files and A/VExamples of Resolving Common Conferencing ProblemsResolving Management and Configuration ProblemsExamples of Resolving Common Management and Configuration ProblemsResolving Telephony ProblemsExamples of Resolving Common Telephony Problems
On the Companion CD
Understanding Session Initiation ProtocolHow Office Communications Server 2007 and Office Communicator 2007 Use SIPCommon SIP VerbsREGISTERSUBSCRIBE and NOTIFY RequestsSERVICEINVITE and MESSAGESACKCANCELBYECommon SIP ResponsesInformationalSuccessRedirectionClient ErrorServer ErrorGlobal Failure
Overview of SIP Routing ConceptsRecord-Route HeadersRoute HeadersVia HeadersContact HeadersRoute Signatures
Understanding GRUU CreationHow the GRUU Is Used by Office Communications Server
How Enhanced Presence WorksUnderstanding Categories of Presence InformationUnderstanding Containers of Presence InformationExamples of Enhanced Presence
Using TLS and CertificatesOverview of TLSExample of a TLS Handshake over the NetworkOverview of NTLM and KerberosTroubleshooting Sign-in ProblemsEnabling NTLM v2
Federation Domain ValidationRemote User AccessManaging Access RightsAllowing URLs and File TransfersTLS and MTLS for Client and Server Message Integrity
Related InformationOn the Companion CD
Understanding the Office Communications Server 2007 ArchitectureUnderstanding Pool ConfigurationsExamining the Standard Edition ConfigurationExamining the Enterprise Edition: Consolidated ConfigurationExamining the Enterprise Edition: Expanded ConfigurationUnderstanding Enterprise Pools
Examining Core ComponentsExamining the RTCsrv.exe ProcessExamining the RTChost.exe ProcessExamining Presence ComponentsExamining Conferencing ComponentsUnderstanding the FocusUnderstanding the Focus FactoryUnderstanding the Conferencing Server FactoryUnderstanding the Conferencing DatabaseExamining VoIP ComponentsUnderstanding the Translation ServiceUnderstanding the Inbound Routing ComponentUnderstanding the Outbound Routing Component
On the Companion CD
System Requirements for Resource Kit Tools and Reference MaterialSystem Requirements for Resource Kit Tools and Reference Material

Content preview from Microsoft® Office Communications Server 2007 Resource Kit

Chapter 13. Monitoring

This chapter provides an overview of how to monitor Office Communications Server by using the Windows Event Logs, Performance Monitor, and Microsoft Operations Manager 2005. The chapter also describes how to monitor and report usage by using Call Detail Records.

Office Communications Server 2007 enables administrators to monitor the health and state of any Office Communications Server through a comprehensive set of events and performance counters associated with ...