Building the Solution
Now that you have laid out the design, it is time to begin building the solution. For this scenario you will use the SharePoint 2010 web UI as well as SharePoint Designer 2010. The following sections guide you through the implementation process of creating the site, infrastructure, workflows, and other supporting components. After the implementation steps, you’ll find a wrap-up with steps you can follow to verify that the site is functional.
Build Help Desk Site
The help desk will be built in its own site collection to prevent any conflicts with other solutions you may be building. You can create the site collection through Central Administration or the SharePoint PowerShell commandlet New-SPSite. If you do not have access ...