In this chapter you solved business problems associated with an IT department setting up a help desk application. The problems included tracking service requests, ensuring that service requests are worked on in a timely manner, and keeping end users updated on request status. The solution was based on SharePoint Server Standard and included lists, wiki pages, workflows, and list view web parts.

Get Microsoft® SharePoint® 2010: Creating and Implementing Real-World Projects now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.