Exploring Incident Reports
Five different incident reports are included with the Incident Management Report Library. These incident reports allow analysts to view incidents in aggregate and allow management to evaluate analyst performance and service management performance.
The incident management reports are as follows:
• Incident Analyst report—This report shows a summary of the analyst performance in working on and resolving incidents.
• Incident Detail report—This report shows the details of a single incident.
• Incident KPI Trend report—This report shows the incident key performance indicator (KPI) trends.
• Incident Resolution report—This report shows a graphical analysis of incidents not meeting the target resolution times.
• List of Incidents ...
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