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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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CHAPTER 3How to plan for Service Manager

Planning for Microsoft System Center 2012 Service Manager is critical since implementing Service Manager will have an impact on both the IT department that supports the organization and on the customers who subscribe to the services that IT provides. This chapter outlines the three most important areas to address prior to running setup. The most successful implementations of Service Manager begins with a vision of what the organization wants Service Manager to achieve. This vision must include the three areas that Service Manager will touch: the people who will use Service Manager to perform their roles, the underlying products that Service Manager relies on to populate the configuration management database, ...

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