Planning the implementation of Microsoft System Center 2012 Service Manager

Microsoft's System Center 2012 Service Manager (SCSM 2012) can be used to manage IT management processes (ITIL and MOF). The compliance management process is related to the IT management processes as well.

Compliance issues can be handled as incident records; also, compliance related changes can be managed in SCSM 2012 as Change Requests.

Getting ready

Before we start planning the installation of SCSM 2012, you should be familiar with the ITIL or MOF management processes.

Also, you should have planned the Incident and Change Management process for IT.

How to do it...

An example of the steps to plan the installation of the SCSM 2012 environment is as follows:

  1. Identify the required ...

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