Adding support groups in System Center 2012 Service Manager to support the compliance program

In a compliance program, different groups could be responsible for different compliance issues. Details should be planned, defined, and documented. (Refer to Chapter 6, Planning a Compliance Program in Microsoft System Center 2012).

Getting ready

In this recipe, we will configure Support Groups in SCSM 2012 based on the following table, which is the result of the compliance program planning phase:

Compliance Category (top level)

Compliance Category (first child level)

Responsible support group

Compliance Issue

This is the root level of the Classification Categories list

Tier 1

Compliance Issue

System Security

AD and Server Admin Support Group

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