This recipe will walk you through the steps for creating new reports for Work Items and Configuration Items stored in Service Manager.
We will use Report Builder 3.0 to create the reports in this recipe. You need to be familiar with using Report Builder to manage reports. Using Report Builder is explained in Chapter 3, Unpacking System Center Report Building Tools.
Work Item and Configuration Item data is stored in the Service Manager Data Warehouse data mart database. It is recommended that you read the Understanding the Service Manager Data Warehouse data mart recipe earlier in this chapter before following this recipe.
It is recommended that you store all your reports in a custom folder ...