Building on the Service Management Dashboard example we created in the previous recipe, we will create a drillthrough report to display the details about an incident when the report consumer clicks on the incident ID.
In this recipe, we will modify the
Open Incidents report created in the previous recipe to allow the report consumer to click on an incident ID to retrieve further information about the incident.
In order to create the drillthrough report in this recipe, you need to have completed the instructions from the previous recipe, Creating dashboards from basic reports.
The steps involved in creating the drillthrough report can be grouped into the following two tasks: