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Microsoft System Center 2016 Orchestrator Cookbook - Second Edition by Samuel Erskine, Steve Beaumont, Andreas Baumgarten, Michael Seidl

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How to do it…

After you have finished this recipe, your Service Manager Incidents will recognize your VIP Users and increase the Priority accordingly:

  1. Right-click on the new folder, and then click on New and select Runbook.
  2. Right-click on the newly created Runbook, and rename it to 1.3.5-Raise Incident priority for VIP.
  3. Navigate to the Activities section in the Runbook Designer, select SC 2016 Service Manager, and drag a Monitor Object activity into the middle pane of the Runbook (the workspace):
  1. Double-click on the Monitor Object, and configure the activity like you see it in the screenshot:
  1. Click on Finish.
  2. Navigate to the Activities ...

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