Microsoft Teams Administration Cookbook

Chapter 17. Free and Open Source Tools for Microsoft Teams

The recipes in this chapter will explore some of the open source tools released by the Microsoft community, as well as by third parties, that enhance the administrative experience and the management of Teams.

The Microsoft community is a group of people who are interested in Microsoft products and technologies, and who often share their knowledge and expertise to help others. Many members of the community are experts in specific Microsoft technologies, who are active on forums, blogs, and other online channels.

Some of the people involved with the Microsoft community have received, over the years, the Microsoft MVP (Most Valuable Professional) award. This distinction is given to individuals who have demonstrated exceptional expertise and knowledge in Microsoft products and technologies. MVPs are chosen based on their contributions to the technical community.

17.1 Rendering Call Flows for Auto Attendants and Call Queues Automatically

Problem

You need to quickly and automatically generate a diagram of the call flows for Auto Attendants and Call Queues.

Solution

The tool we’ll use in this solution was created by Microsoft MVP Martin Heusser. It is a script for the Microsoft 365 Phone System that allows you to visualize the call flow (including a PNG format image version created with mermaid-js). The script can be run with various parameters, such as specifying the name and type of the voice app and configuring whether ...