Chapter 12
Letting Teams Be Your Personal Operator
IN THIS CHAPTER
Customizing incoming calls
Limiting Teams with permissions
Using modern voicemail
Setting up devices, auto attendants, and call queues
In the past, only the most senior executives had administrative assistants who would answer their calls and route them appropriately. With Microsoft Teams, everyone can set up rules to route their incoming calls and handle voicemail. Teams will even transcribe voicemail for you so you can read the message and determine if it is worth getting to right away, or if it is something that can wait.
Also in the past, advanced voice-system features such as phone trees and call queues were the realm of only the largest organizations. Teams provides these capabilities to organizations of any size.
In this chapter, you learn how to tell Teams when and where to ring your incoming calls. You discover how to create rules to automatically forward calls and limit how and when you receive calls so you can maintain focus without getting interrupted. You also find out how voicemail works in Teams and ...
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