Chapter 10. The Virtualization of Voice

The future of voice and unified communications is in virtualization and more importantly, hosted services. With the ability to create virtual PBX systems run on software platforms like Microsoft’s Unified Communications platform and extending voice services and client features through virtual and hosted environments, people, processes, devices, and applications will be connected more than ever. This was the vision of Bill Gates with the .NET initiative almost a decade ago and will soon be realized, in my mind, by the year 2015.

We are already starting to see organizations transform their businesses and adapt to market and customer challenges and changes quickly by leveraging virtual server ...

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