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Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Sixth Edition (Exams 220-1001 & 220-1002), 6th Edition

Book Description

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.


Fully Updated, Essential Skills for a Successful IT Career

Written by the leading authority on CompTIA A+ certification and training, this four-color guide will help you pass CompTIA A+ exams 220-1001 and 220-1002 and become a certified IT professional with proven expertise in hardware and software. Mike Meyers’ CompTIA A+® Guide to Managing and Troubleshooting PCs, Sixth Edition offers complete coverage of the latest exam objectives. You’ll get on-the-job tips, end-of-chapter review questions, and hundreds of photographs and illustrations.

Learn how to:

•Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components
•Install, configure, and maintain hard drives
•Manage input devices and removable media
•Set up, upgrade, and maintain all versions of Windows
•Troubleshoot and fix computer problems
•Establish users and groups
•Set up video and multimedia cards
•Administer smartphones, tablets, and other mobile devices
•Set up wired and wireless networks
•Connect to the Internet
•Protect your personal computer and your network
•Install printers and other peripherals
•Implement virtualization and cloud-based technologies
•Understand safety and environmental issues

Online content includes:

•Practice exams for 1001 & 1002
•One hour+ of free video training from Mike Meyers
•TotalSim online simulations of performance-based questions
•A list of free networking utilities

Table of Contents

  1. Cover
  2. About the Author
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Acknowledgments
  7. About This Book
  8. Contents at a Glance
  9. Contents
  10. Introduction
  11. Instructor Web Site
  12. Chapter 1 Safety and Professionalism
    1. 1002
    2. The Professional Tech
      1. Appearance
      2. The Traits of a Tech
    3. Effective Communication
      1. Assertive Communication
      2. Respectful Communication
      3. Getting Answers
      4. Expectations and Follow-up
    4. Be Prepared!
      1. Electrostatic Discharge (ESD)
      2. Antistatic Tools
      3. Electromagnetic Interference (EMI)
      4. Radio Frequency Interference (RFI)
      5. Physical Tools
      6. Personal Safety
      7. Troubleshooting Methodology
    5. Chapter 1 Review
  13. Chapter 2 The Visible Computer
    1. Historical/Conceptual
    2. The Computing Process
      1. The Computing Parts
      2. Stages
      3. Why the Process Matters to Techs
      4. Breaking It Down
    3. 1001
    4. Computing Hardware
    5. 1002
    6. Computing Software
      1. Common Operating System Functions
      2. User Interfaces
      3. File Structures and Paths
      4. The Tech Launch Points
    7. Chapter 2 Review
  14. Chapter 3 CPUs
    1. Historical/Conceptual
    2. CPU Core Components
      1. The Man in the Box
      2. Registers
      3. Clock
      4. Back to the External Data Bus
    3. Memory
      1. Memory and RAM
      2. Address Bus
    4. 1001
    5. Modern CPUs
      1. Developers
      2. Technology
    6. Selecting and Installing CPUs
      1. Selecting a CPU
      2. Installation Issues
    7. Troubleshooting CPUs
      1. Symptoms of Overheating
      2. Catastrophic Failure
    8. Beyond A+
      1. Intel Core M
    9. Chapter 3 Review
  15. Chapter 4 RAM
    1. Historical/Conceptual
    2. Understanding DRAM
      1. Organizing DRAM
      2. Practical DRAM
      3. DRAM Sticks
      4. Consumer RAM
    3. Types of RAM
      1. SDRAM
      2. RDRAM
    4. 1001
      1. DDR SDRAM
      2. DDR2
      3. DDR3
      4. DDR3L/DDR3U
      5. DDR4
      6. RAM Variations
    5. Working with RAM
      1. Do You Need More RAM?
      2. Getting the Right RAM
      3. Installing DIMMs
      4. Installing SO-DIMMs in Laptops
    6. Troubleshooting RAM
    7. Chapter 4 Review
  16. Chapter 5 Firmware
    1. 1001
    2. We Need to Talk
      1. Talking to the Keyboard
      2. BIOS
    3. CMOS and RTC
      1. Typical System Setup Utility
      2. Graphical UEFI System Setup Utility
      3. Text-Based UEFI Intel-Based Setup Utility
      4. Other BIOS Security Settings
      5. Exiting and Saving Settings
    4. Option ROM and Device Drivers
      1. Option ROM
      2. Device Drivers
      3. BIOS, BIOS, Everywhere!
    5. Power-On Self Test (POST)
      1. Before and During the Video Test: The Beep Codes
      2. Text Errors
      3. POST Cards
      4. The Boot Process
    6. Care and Feeding of BIOS/UEFI and CMOS
      1. Default/Optimized Settings
      2. Clearing CMOS RTC RAM
      3. Losing CMOS RTC Settings
      4. Flashing the ROM
    7. Chapter 5 Review
  17. Chapter 6 Motherboards
    1. Historical/Conceptual
    2. How Motherboards Work
      1. Form Factors
    3. 1001
      1. Chipset
      2. Standard Components
      3. Additional Components
    4. Expansion Bus
      1. Structure and Function of the Expansion Bus
      2. PCI
      3. Mini-PCI
      4. PCI Express
      5. Installing Expansion Cards
      6. Troubleshooting Expansion Cards
    5. Upgrading and Installing Motherboards
      1. Choosing the Motherboard and Case
      2. Installing the Motherboard
    6. Troubleshooting Motherboards
      1. Symptoms
      2. Techniques
      3. Options
    7. Chapter 6 Review
  18. Chapter 7 Power Supplies
    1. Historical/Conceptual
    2. Understanding Electricity
    3. 1001
    4. Powering the PC
      1. Supplying AC
    5. 1002
    6. 1001
      1. Supplying DC
    7. Installing and Maintaining Power Supplies
      1. Installing
      2. Cooling
    8. Troubleshooting Power Supplies
      1. No Motherboard
      2. Switches
      3. When Power Supplies Die Slowly
      4. Fuses and Fire
    9. Beyond A+
      1. Modular Power Supplies
      2. Temperature and Efficiency
    10. Chapter 7 Review
  19. Chapter 8 Mass Storage Technologies
    1. Historical/Conceptual
    2. How Hard Drives Work
      1. Magnetic Hard Drives
    3. 1001
      1. Solid-State Drives
      2. Hybrid Hard Drives
    4. Connecting Mass Storage
      1. PATA
      2. SATA
      3. eSATA and Other External Drives
      4. Refining Mass Storage Communication
    5. Protecting Data with RAID
      1. RAID
      2. Implementing RAID
      3. Software Versus Hardware
      4. Dedicated RAID Boxes
    6. Installing Drives
      1. Choosing Your Drive
      2. PATA Drive Installation
      3. Cabling SATA Drives
      4. Connecting Solid-State Drives
      5. BIOS Support: Configuring CMOS and Installing Drivers
      6. Troubleshooting Hard Drive Installation
    7. Chapter 8 Review
  20. Chapter 9 Implementing Mass Storage
    1. Historical/Conceptual
    2. Hard Drive Partitions
    3. 1002
      1. Master Boot Record
      2. Dynamic Disks
      3. GUID Partition Table
      4. Other Partition Types
      5. When to Partition
      6. Partition Naming Problems
    4. Hard Drive Formatting
      1. File Systems in Windows
      2. FAT32
      3. NTFS
      4. exFAT
      5. File Systems in macOS
      6. File Systems in Linux
    5. The Partitioning, Formatting, and Pooling Process
      1. Bootable Media
      2. Partitioning and Formatting with the Installation Media
      3. Disk Management
      4. Formatting a Partition
      5. Storage Spaces
    6. Maintaining and Troubleshooting Hard Drives
      1. Maintenance
    7. 1001
      1. Troubleshooting Hard Drive Implementation
    8. Beyond A+
      1. Third-Party Partition Tools
    9. Chapter 9 Review
  21. Chapter 10 Essential Peripherals
    1. 1001
    2. Supporting Common Ports
      1. Serial Ports
      2. USB Ports
      3. FireWire Ports
      4. Thunderbolt Ports
      5. General Port Issues
    3. Common Peripherals
      1. Keyboards
      2. Pointing Devices
      3. Biometric Devices
      4. Smart Card Readers
      5. Barcode/QR Scanners
      6. Touch Screens
      7. KVM Switches
      8. Game Controllers and Joysticks
      9. Digitizers
      10. Multimedia Devices and Formats
    4. Storage Devices
      1. Flash Memory
      2. Optical Media
    5. Chapter 10 Review
  22. Chapter 11 Building a PC
    1. 1001
    2. Specialized PCs
      1. Prerequisites to Building
      2. Custom PCs for Specific Jobs
      3. Standard Thick Clients
      4. Thin Clients
      5. Virtualization Workstation
      6. Gaming PC
      7. Graphics/CAD/CAM Design Workstation
      8. Audio/Video Editing Workstation
      9. Network Attached Storage Devices
    3. 1002
    4. Installing and Upgrading Windows
      1. Media Sources
      2. Types of Installation
      3. The OS Installation Process
      4. Troubleshooting Installation Problems
    5. Post-Installation Tasks
      1. Patches, Service Packs, and Updates
      2. Upgrading Drivers
      3. Restoring User Data Files (If Applicable)
      4. Install Essential Software
      5. Migrating and Retiring Systems
      6. No Installation Is Perfect
    6. Beyond A+
      1. Privacy Concerns with Windows 10
    7. Chapter 11 Review
  23. Chapter 12 Windows Under the Hood
    1. 1002
    2. Registry
      1. Accessing the Registry
      2. Registry Components
      3. Talkin’ Registry
      4. Manual Registry Edits
      5. Command-Line Registry Editing Tools
    3. The Boot Process
    4. Applications, Processes, and Services
      1. Task Manager
      2. Resource Monitor
      3. Performance Tools
    5. Tools for Programmers
      1. Component Services
      2. Data Sources
    6. Chapter 12 Review
  24. Chapter 13 Users, Groups, and Permissions
    1. 1002
    2. Authentication with Users and Groups
      1. User Accounts
      2. Passwords
      3. Groups
      4. Standard User and Elevated Privileges
      5. Configuring Users and Groups in Windows
    3. Authorization Through NTFS
      1. NTFS Permissions
      2. Inheritance
      3. Permission Propagation
      4. Techs and Permissions
      5. Permissions in Linux and macOS
    4. Sharing Resources Securely
      1. Sharing Folders and Files
      2. Locating Shared Folders
      3. Administrative Shares
      4. Protecting Data with Encryption
    5. Beyond Sharing Resources
      1. Security Policies
      2. User Account Control
      3. How UAC Works
      4. UAC in Modern Windows
    6. Chapter 13 Review
  25. Chapter 14 Maintaining and Optimizing Operating Systems
    1. 1002
    2. Maintaining Operating Systems
      1. Patch Management
      2. Managing Temporary Files in Windows
      3. Registry Maintenance
      4. Disk Maintenance Utilities
      5. Scheduling Maintenance
      6. Controlling Autostarting Software
      7. Handy Windows Administration Tools
    3. Optimizing Operating Systems
      1. Installing and Removing Software
      2. Installing and Optimizing a Device
      3. Performance Options
    4. Preparing for Problems
      1. Backing Up Personal Data
      2. System Restore in Windows
    5. Chapter 14 Review
  26. Chapter 15 Working with the Command-Line Interface
    1. 1002
    2. Deciphering the Command-Line Interface
      1. Shells
      2. Accessing the Command-Line Interface in Windows
      3. Accessing the Command-Line Interface in macOS and Linux
      4. The Command Prompt
      5. Closing the Terminal
      6. File Formats and Filenames
      7. Drives and Folders
    3. Mastering Fundamental Commands
      1. Structure: Syntax and Switches
      2. Viewing Directory Contents: dir and ls
      3. Changing Directory Focus: The cd Command
      4. Moving Between Drives
      5. Making Directories: The md/mkdir Command
      6. Removing Directories: The rd/rmdir Command
      7. Running a Program in Windows
      8. Running a Program in macOS and Linux
    4. Working with Files
      1. Using Wildcards to Locate Files
      2. Deleting Files
      3. Copying and Moving Files
      4. Pruning and Grafting Folder Trees
    5. Assorted Windows Commands
      1. chkdsk (/f /r)
      2. format
      3. hostname
      4. gpupdate
      5. gpresult
      6. sfc
      7. shutdown
      8. Using Special Keys in Windows
      9. PowerShell
    6. Assorted macOS and Linux Commands
      1. ifconfig
      2. iwconfig
      3. ps
      4. grep
      5. apt-get/APT
      6. vi
      7. dd
      8. shutdown
      9. passwd
    7. Scripting
      1. Script Types and Languages
      2. Anatomy of a Script
      3. Environment Variables
    8. Chapter 15 Review
  27. Chapter 16 Troubleshooting Operating Systems
    1. 1002
    2. Failure to Boot
      1. Failure to Boot: Hardware or Configuration
      2. Failure to Boot: Windows
      3. Failure to Boot: Linux
    3. Failure to Start Normally
      1. Device Drivers
      2. Registry
      3. Advanced Startup Options
      4. Rebuild Windows Profiles
      5. Troubleshooting Tools
      6. More Control Panel Tools
    4. Application Problems
      1. Application Installation Problems
      2. Problems with Uninstalling
      3. Compatibility
      4. Missing File or Incorrect File Version
      5. Unresponsive Apps
      6. Application Crashes
      7. Volume Shadow Copy Service and System Protection
    5. Chapter 16 Review
  28. Chapter 17 Display Technologies
    1. Video Displays
      1. LCD Monitors
    2. Historical/Conceptual
    3. 1001
      1. Projectors
      2. VR Headsets
      3. Common Monitor Features
    4. Display Adapters
      1. Motherboard Slot
      2. Graphics Processor
      3. Video Memory
      4. Integrated GPUs
      5. Connector Types and Associated Cables
    5. Installing and Configuring Video
      1. Software
    6. 1002
      1. Working with Drivers
    7. Historical/Conceptual
      1. 3-D Graphics
    8. 1002
    9. Troubleshooting Video
      1. Troubleshooting Video Cards and Drivers
      2. Troubleshooting Monitors
      3. Troubleshooting Projectors
    10. Beyond A+
    11. Additional Display Topics
      1. MicroLED
      2. High Dynamic Range
      3. Adaptive Sync
      4. Video Modes
      5. eGPUs
    12. Chapter 17 Review
  29. Chapter 18 Essentials of Networking
    1. 1001
    2. Roles Hosts Play in Networks
    3. Historical/Conceptual
    4. Networking Technologies
    5. 1001
      1. Frames and NICs
      2. Ethernet
      3. Ethernet with Twisted Pair
      4. Ethernet with Alternative Connections
    6. Implementing Ethernet
      1. The Typical LAN
      2. Structured Cabling
      3. Going Wide
    7. Chapter 18 Review
  30. Chapter 19 Local Area Networking
    1. 1001/1002
    2. TCP/IP
      1. Network Addressing with IPv4
      2. TCP/UDP
      3. Network Addressing with IPv6
    3. Installing and Configuring a Wired Network
      1. Installing a NIC
      2. Configuring IP Addressing
      3. Connecting to a Switch
      4. Sharing and Security
      5. Network Shares
      6. Network Organization
    4. Troubleshooting Networks
      1. Repairing Physical Cabling
      2. Fixing Common Problems
    5. Chapter 19 Review
  31. Chapter 20 Wireless Networking
    1. Historical/Conceptual
    2. Wireless Networking Components
    3. 1001
      1. Wireless Networking Software
      2. Wireless Network Modes
    4. 1002
      1. Wireless Networking Security
    5. 1001
      1. Speed and Range Issues
    6. Wireless Networking Standards
      1. IEEE 802.11-Based Wireless Networking
      2. Other Wireless Standards
    7. 1002
    8. Installing and Configuring Wireless Networking
      1. Wi-Fi Configuration
      2. Bluetooth Configuration
      3. Cellular Configuration
    9. Troubleshooting Wi-Fi
      1. Hardware Troubleshooting
      2. Software Troubleshooting
      3. Connectivity Troubleshooting
      4. Configuration Troubleshooting
    10. Chapter 20 Review
  32. Chapter 21 The Internet
    1. Historical/Conceptual
    2. How the Internet Works
      1. Internet Tiers
      2. TCP/IP: The Common Language of the Internet
      3. Internet Service Providers
      4. Connection Concepts
    3. 1001
    4. Connecting to the Internet
      1. Dial-Up
      2. DSL
      3. Cable
      4. Fiber
      5. Wi-Fi
      6. Line-of-Sight Wireless
      7. Cellular
      8. Satellite
      9. Connection to the Internet
    5. Internet Application Protocols
    6. 1002
      1. The World Wide Web
      2. E-mail
      3. File Transfer Protocol (FTP)
      4. Telnet and SSH
      5. SFTP
      6. Voice over IP
      7. Remote Desktop
      8. Virtual Private Networks
      9. File Sharing
      10. Internet Utility Protocols
    7. 1001
      1. The Internet of Things
    8. Internet Troubleshooting
      1. No Connectivity
      2. Limited Connectivity
      3. Local Connectivity
      4. Slow Transfer Speeds
    9. Beyond A+
      1. Online Gaming
    10. Chapter 21 Review
  33. Chapter 22 Virtualization
    1. 1001
    2. Benefits of Virtualization
      1. Power Saving
      2. Hardware Consolidation
      3. System Management and Security
      4. Research
    3. Implementing Virtualization
      1. Meet the Hypervisor
      2. Emulation Versus Virtualization
      3. Client-Side Virtualization
      4. Server-Side Virtualization
    4. To the Cloud
      1. The Service-Layer Cake
      2. Ownership and Access
      3. Why We Cloud
    5. Chapter 22 Review
  34. Chapter 23 Portable Computing
    1. Historical/Conceptual
    2. Portable Computing Devices
      1. Taxonomy
    3. 1001
      1. Input Devices
      2. Display Types
    4. Extending Portable Computers
      1. Single-Function Ports
      2. Networking Options
      3. Portable-Specific Expansion Slots
      4. Storage Card Slots
      5. General-Purpose Ports
    5. Managing and Maintaining Portable Computers
      1. Batteries
      2. Power Management
      3. Cleaning
      4. Heat
      5. Protecting the Machine
    6. Upgrading and Repairing Laptop Computers
      1. Disassembly Process
      2. Standard Upgrades
      3. Hardware/Device Replacement
    7. Troubleshooting Portable Computers
      1. Power and Performance
      2. Components
    8. Chapter 23 Review
  35. Chapter 24 Understanding Mobile Devices
    1. 1001
    2. Mobile Computing Devices
      1. Device Variants
      2. Mobile Hardware Features
    3. 1002
    4. Mobile Operating Systems
      1. Development Models
      2. Apple iOS
      3. Google Android
      4. Mobile OS Features
    5. Configuring a Mobile Device
      1. Enhancing Hardware
      2. Installing and Configuring Apps
      3. Network Connectivity
      4. Data
      5. E-mail
      6. Synchronization
      7. Mobile Device Communication and Ports
    6. Chapter 24 Review
  36. Chapter 25 Care and Feeding of Mobile Devices
    1. 1001/1002
    2. Troubleshooting Mobile Device Issues
      1. Troubleshooting Tools
      2. Touchscreen and Display Issues
      3. App Not Loading
      4. Overheating
      5. Slow Performance
      6. Battery Life
      7. Swollen Battery
      8. Frozen System
      9. Cannot Broadcast to an External Monitor
      10. No Sound from Speakers
      11. Connectivity and Data Usage Issues
      12. GPS and Location Services Problems
      13. System Lockout
      14. Encryption Problems
    3. Securing Mobile Devices
      1. BYOD Versus Corporate-Owned Devices
      2. Profile Security Requirements
      3. Preventing Physical Damage
      4. Combating Malware
      5. Dealing with Loss
      6. Recovering from Theft
      7. Securing Your Data
    4. Mobile OS and Application Security Issues
      1. Troubleshooting Tools
      2. Risks, Symptoms, and Clues
    5. Chapter 25 Review
  37. Chapter 26 Printers and Multifunction Devices
    1. 1001
    2. Printer and Multifunction Device Components and Technologies
      1. Printers
      2. Scanners
      3. Copy and Fax Components
      4. Automatic Document Feeders
      5. Connectivity
    3. The Laser Printing Process
      1. Processing
      2. Charging
      3. Exposing
      4. Developing
      5. Transferring
      6. Fusing
      7. Cleaning
    4. Installing a Multifunction Device
      1. Setting Up Printers in Windows
    5. 1002
    6. 1001
      1. Configuring Print Settings
      2. Optimizing Print Performance
      3. Managing Public/Shared/Networked Devices
    7. Troubleshooting Printers
      1. Troubleshooting General Issues
      2. Troubleshooting Impact Printers
      3. Troubleshooting Thermal Printers
      4. Troubleshooting Inkjet Printers
      5. Troubleshooting Laser Printers
      6. Troubleshooting 3-D Printers
    8. Chapter 26 Review
  38. Chapter 27 Securing Computers
    1. 1002
    2. Analyzing Threats
      1. Unauthorized Access
      2. Social Engineering
      3. Denial of Service
      4. Data Destruction
      5. Administrative Access
      6. System Crash/Hardware Failure
      7. Physical Theft
      8. Malware
      9. Environmental Threats
    3. Security Concepts and Technologies
      1. Access Control
      2. Data Classification and Compliance
      3. Licensing
      4. Incident Response
    4. Network Security
      1. Malicious Software
      2. Malware Signs and Symptoms
      3. Malware Prevention and Recovery
      4. Firewalls
      5. Internet Appliances
      6. Authentication and Encryption
      7. Wireless Issues
    5. Chapter 27 Review
  39. Chapter 28 Operational Procedures
    1. 1002
    2. Documentation Best Practices
      1. Network Documentation
      2. Company Policies
      3. Inventory Management
    3. Managing Change Management
      1. Change Management Processes
      2. Implementing Change (Scenario)
    4. Disaster Prevention and Recovery
      1. Power Protection
      2. Backup and Recovery Procedures
      3. Account Recovery
    5. Beyond A+
    6. Chapter 28 Review
  40. Appendix A Mapping to the CompTIA A+ Objectives
    1. 220-1001 Exam Objectives
    2. 220-1002 Exam Objectives
  41. Appendix B About the Online Content
    1. System Requirements
    2. Your Total Seminars Training Hub Account
      1. Privacy Notice
    3. Single User License Terms and Conditions
    4. TotalTester Online
      1. Pre-Assessment Test
    5. Other Online Book Resources
      1. TotalSims for A+
    6. Mike’s Video Training
    7. Playing the Mike Meyers Introduction Video
    8. Mike’s Cool Tools
    9. Technical Support
  42. Glossary
  43. Index