Chapter 16
Troubleshooting Operating Systems
Lab Exercises
16.01 Examining and Configuring Log Files in Event Viewer
16.02 Troubleshooting in Safe Mode
In this chapter, assume that you have patched and updated all the computers in a company that had a lot of problems with its systems. Unfortunately, those pesky users are still managing to find ways to render their PCs unusable. As a technician, you need to use Event Viewer to log what they do to their computers. A few of the computers have contracted malware, making the computers nonbootable. Let’s take some time in this chapter to discover and use some of the available Windows troubleshooting tools.
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